Like most events this year, the Digital Marketing Expo & Conference (DMEXCO), which usually takes place in Cologne, Germany, became DMEXCO@Home. Over 800 speakers delivered 100+ hours of content over two days.

OMD was proud to have one of those speaker slots to talk about “The Empathy Unlock“. EMEA Chief Strategy Officer, Mark MurrayJones, and EMEA Chief People Officer, Gina Ramson-Williams, shared their views on the importance of empathy in business communications, the crucial art of active listening and whether empathy should be set as a KPI for industry leaders.

If you missed it, you can watch the session now.